Terms and Conditions
Introduction
This Privacy Policy explains how Ames Reclaims collects, uses and protects your personal information when you visit this website, place an order or get in touch.
Ames Reclaims is committed to handling personal information carefully, respectfully and in line with UK data protection law.
By using this website, you agree to the terms outlined below.
Information Collected
When you place an order, contact Ames Reclaims or sign up to updates, the following information may be collected:
Name
Billing and delivery address
Email address
Telephone number
Order details
Payment information (processed securely by third-party payment providers)
Website usage information through cookies and analytics tools
Payment card details are never stored directly by Ames Reclaims.
How Your Information Is Used
Your information is used only where necessary to:
Process and dispatch orders
Communicate regarding purchases or enquiries
Provide customer support
Improve the website and customer experience
Meet legal and accounting obligations
Send occasional marketing emails where consent has been given
Marketing emails will only be sent where you have chosen to subscribe, and you may unsubscribe at any time.
Legal Basis For Processing
Under UK GDPR, personal information is processed on the following legal bases:
Contractual necessity — to fulfil orders and provide services
Legal obligations — such as accounting and tax requirements
Legitimate interests — to improve the website and customer experience
Consent — for email marketing and optional cookies
Third-Party Services
To operate the website and fulfil orders, information may be shared with trusted third-party providers including:
Squarespace (website hosting and ecommerce platform)
Payment providers such as Stripe, PayPal or Klarna
Delivery and courier services
Email marketing providers if subscribed to newsletters
Website analytics services
These providers only receive the information necessary to carry out their services.
Data Retention
Order information may be retained for as long as required for legal, tax and accounting purposes.
Marketing subscriptions are retained until you unsubscribe or request removal.
You may request that your personal information be deleted where legally permissible.
Your Rights
Under UK data protection law, you have the right to:
Request access to the personal information held about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please get in touch using the contact details below.
Cookies
This website uses cookies to help provide a smoother browsing experience, analyse website traffic and support website functionality.
You may choose to accept or decline non-essential cookies through the website cookie banner.
Further information about Squarespace cookies can be found through Squarespace’s own privacy documentation.
Security
Reasonable steps are taken to protect personal information and keep it secure. However, no method of online transmission or storage can ever be guaranteed as completely secure.
Contact
For any privacy-related questions or requests, please contact:
Ames Reclaims [EMAIL ADDRESS]