Introduction

This Privacy Policy explains how Ames Reclaims collects, uses and protects your personal information when you visit this website, place an order or get in touch.

Ames Reclaims is committed to handling personal information carefully, respectfully and in line with UK data protection law.

By using this website, you agree to the terms outlined below.

Information Collected

When you place an order, contact Ames Reclaims or sign up to updates, the following information may be collected:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Order details

• Payment information (processed securely by third-party payment providers)

• Website usage information through cookies and analytics tools

Payment card details are never stored directly by Ames Reclaims.

How Your Information Is Used

Your information is used only where necessary to:

Process and dispatch orders

Communicate regarding purchases or enquiries

Provide customer support

Improve the website and customer experience

Meet legal and accounting obligations

Send occasional marketing emails where consent has been given

Marketing emails will only be sent where you have chosen to subscribe, and you may unsubscribe at any time.

Legal Basis For Processing

Under UK GDPR, personal information is processed on the following legal bases:

Contractual necessity — to fulfil orders and provide services

Legal obligations — such as accounting and tax requirements

Legitimate interests — to improve the website and customer experience

Consent — for email marketing and optional cookies

Third-Party Services

To operate the website and fulfil orders, information may be shared with trusted third-party providers including:

• Squarespace (website hosting and ecommerce platform)

• Payment providers such as Stripe, PayPal or Klarna

• Delivery and courier services

• Email marketing providers if subscribed to newsletters

• Website analytics services

These providers only receive the information necessary to carry out their services.

Data Retention

Order information may be retained for as long as required for legal, tax and accounting purposes.

Marketing subscriptions are retained until you unsubscribe or request removal.

You may request that your personal information be deleted where legally permissible.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information held about you

Request correction of inaccurate information

Request deletion of your data

Withdraw consent for marketing communications

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please get in touch using the contact details below.

Cookies

This website uses cookies to help provide a smoother browsing experience, analyse website traffic and support website functionality.

You may choose to accept or decline non-essential cookies through the website cookie banner.

Further information about Squarespace cookies can be found through Squarespace’s own privacy documentation.

Security

Reasonable steps are taken to protect personal information and keep it secure. However, no method of online transmission or storage can ever be guaranteed as completely secure.

Contact

For any privacy-related questions or requests, please contact:

Ames Reclaims amesreclaims@gmail.com